Questions & candor
What you probably want to ask.
How can you include physician attestations for $19/mo?
We pay physicians on a fixed retainer set in advance, not per-letter. Each physician reviews a weekly batch of about 40 ClinicalSwipes — AI pre-drafts the artifact, runs a gut check and a fraud check, then queues it for physician attestation. The physician's signature is earned by clinical review time (enforced by our review-metrics system), not triggered by member demand. The arrangement is structured around the Personal Services Safe Harbor framework (42 CFR §1001.952(d)): written agreements, FMV compensation, no volume- or value-based tie.
Will my HSA/FSA always approve an LMN?
No service can promise that. Each plan administrator makes the final determination based on IRS rules, your plan document, and the documentation provided. A physician-signed LMN in §213(d) format gives you the strongest evidence to submit. If a physician review finds an LMN is not appropriate for your situation, we'll tell you why — we'd rather decline than write something that won't hold up.
What does "comfort care" have to do with a wallet?
Comfort care is a clinical term for care that prioritizes quality of life over aggressive intervention. It's often less costly and of higher personal quality than the alternative. ComfortCard is called what it's called because we want that way of thinking to be the throughline of your care — not something you discover at the end of life. The wallet is the practical artifact. The orientation is the quiet message.
Why is the long game insurance?
Long-term care insurance as it exists today is broken — premiums climb, coverage narrows, facilities capture most of the spending. Our goal is to build an age-in-place insurance product that pays for care at home, delivered by worker-owned caregivers, underwritten by the attested health data we've been building with our members. Today's $19/mo membership is how we get there. You don't have to buy the end state to benefit now — the subscription is already valuable on day one.
Do you sell my data?
Never. Business model = subscription + explicit-consent attestation. We don't sell your inputs, your graph, or your identity to advertisers, data brokers, pharma, or model trainers. If a payer contracts with us for aggregated SDOH insight (through Vimty), only the attestations you consent to go into that flow, with physician review on every observation. No invisible data pipes.
Can I use just one surface without ComfortCard?
Free on every site: reading content, talking to the AI without persistent memory, using the basic widget. ComfortCard is for people who want the compounding family context and the doctor-signed paperwork. Free is a complete experience for casual use; ComfortCard is for people who want their family's care to actually be coordinated.
What does "membership is equity" actually mean?
When you join ComfortCard, you become a patron member of co-op.care, a Colorado Limited Cooperative Association (LCA). You hold a membership share that carries governance rights (one member, one vote) and a right to receive patronage dividends if the cooperative generates surplus in a year, allocated based on your actual use of the cooperative. Caregivers who work for co-op.care are also member-owners, in their own worker-owner class. This is a real legal structure under Colorado cooperative law — not a metaphor. What it does not do is promise you investment returns, share appreciation, or a buyback. Cooperative membership is about ownership of governance and use, not speculation.
If I cancel, what happens to my membership share?
Your patron membership is tied to your active subscription. If you cancel ComfortCard, your active membership pauses — you can rejoin at any time and resume where you left off. Any patronage dividends you were entitled to for the portion of a year you were an active member are paid out according to the cooperative's regular dividend schedule, net of any applicable fees. Rejoining later doesn't lose your history on the cooperative's rolls.
What about co-op.care caregivers — are they included?
Matching, scheduling, and plan coordination are included. The actual hours of home care delivered by a caregiver are billed at $35–45/hr because caregivers are worker-owners and deserve to be paid for their time. Your ComfortCard makes them available to you as neighbors at your service — it doesn't ask them to work for free.